How To Claim
You must hold a valid winning ticket to claim a prize. Make sure that your ticket is signed and complete the Claim Form on the back of the ticket. Prizes up to and including $1,000 may be claimed at any Lottery Ticket Centre offering the service.
Prizes over $1,000 and merchandise prizes may be claimed at our Prize Payout offices in Regina or Saskatoon, Monday - Friday, 8:30 AM - 4:00 PM. Prize claims of $10,000 or more require an appointment and valid identification is required (two pieces of Government-issued ID with one piece being photo ID) when claiming a prize at a prize office. Please call with any questions related to acceptable identification.
The Regina Office is located at:
1870 Lorne Street, Regina, SK S4P 2L7
Phone: (306) 780-9300.
The Saskatoon Office is located at:
510 Cynthia Street, Saskatoon, SK S7L 7K7
Phone: (306) 975-0800.
|Prizes||At Retail||By Mail||Prize Payout Office||Additional information|
|Up to 200*||✔||✔||✔||Prizes up to $200 are automatically validated when scanned by a lottery terminal, and retailers are required to pay these prizes, or to make arrangements to do so.|
|Over $200 to $1,000**||✔||✔||✔||Ask the retailer if they have available cash to pay your prize. Lottery retailers are not obligated to pay prizes over $200. If a ticket wins $200.01 or more, the retailer can cancel the validation, and direct you to claim your prize at another retailer or from a prize office.*|
|$1,001 to $9,999.99||✔||✔||Call 1-800-665-3313 for instructions.|
|$10,000 and over||✔||✔||Call 1-800-665-3313 for instructions.|
*Stores or franchises may choose not to redeem prizes of over $200 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.
Please contact Customer Care at 1-800-665-3313 during regular business hours, Monday to Friday, prior to sending claims by mail or going to a prize office. Wins of $10,000 or more require an appointment.
Claiming By Mail:
All prizes can be claimed by mailing tickets to:
10th Floor, 125 Garry Street,
If you are claiming a prize by mail, please print your legal name, address, and daytime telephone number on the Claim Form on the back of the ticket. Depending on the amount won, a copy of your identification may be required. All risks of sending tickets through the mail remain with the player.
For claim details, call 1-800-665-3313.
• Don't forget to claim your prize before the expiry date specified on the back or front of the ticket.
• Depending on the amount won, you may not receive your prize the same day when claiming at a Prize Office.
• The last appointment of the day will be taken one hour before the Prize Payout Office closes.