COVID-19 Pandemic Response
Sask Lotteries is taking the pandemic seriously and are prioritizing the health and well-being of its players, retailers and employees. Daily, we are assessing the situation as it develops and adjusting our responses appropriately to try and minimize risks of transmission and follow guidelines set forth by public health agencies.
We’re sure that you have questions during this time, and answers to some of the most common are below:
Can I still buy lottery tickets at retail?
Lottery tickets remain available for sale and validation through Lotto Spot locations that choose to continue those services. Lottery terminals and products are sold at the discretion of the retailer as part of their agreement with Sask Lotteries. Some retailers have made the decision for their own businesses to suspend the sale of lottery products during the COVID-19 pandemic, and we support those choices.
Is it safe to play the lottery at retail?
During this time, you should make decisions that are best for you and follow public health advice and best practices. We encourage players to follow public health direction and advice when choosing whether to buy lottery tickets at retail.
Can I play the lottery without going to a store?
Yes, there are alternative options to purchase our products while maintaining distance and isolation, including our subscription program.
Subscriptions allow lottery players to play draw-based games – including LOTTO MAX, LOTTO 6/49, WESTERN MAX, WESTERN 649, DAILY GRAND and EXTRA – for up to a year in advance.
Subscriptions can be purchased by phone, by mail, or on our website using the link below.
• More: Play by Subscription Order Forms and Online Purchase
• More: Play by Subscription Frequently Asked Questions
Please be aware that subscriptions require processing and do not take effect immediately for the next draw date. We cannot guarantee a subscription’s first draw date. Due to COVID-19, longer than normal processing times may occur. The minimum purchase for a subscription is 14 draws.
Are all your games available?
SPORT SELECT games have been impacted by the cancellation of sports events; however, we are working to keep other games available for our customers
How can I redeem a prize?
The Sask Lotteries Prize Payout Offices in Saskatoon and Regina are currently open by appointment only.
If you wish to claim your prize at the offices, please contact 306-975-0831(Saskatoon) or 306-780-9300 (Regina) between 8:30 a.m. and 3 p.m. Monday to Friday to make an appointment. When you call to make your appointment, you will be asked a series of questions, so please have your ticket ready.
Please note that prizes will not be paid during your appointment, but will be mailed out a later date. Also at this time, both offices are only accepting appointments for claims by Saskatchewan residents.
Other ways to claim:
- Prizes up to $1,000 can still be claimed at lottery retailers offering the service. Check with the retailer to ensure they have sufficient cash to pay the prize.
- Winners of prizes over $1,000 can continue to mail their tickets in for claim. For instructions on how to send your ticket, see the How to Claim section of our website.
There may be some delays as employees manage increased volume of mail-in claims, and we appreciate your patience.
IMPORTANT UPDATE ON TICKET EXPIRY DATES:
We recognize that the measures being put in place to help slow the spread of COVID-19 may have affected your ability to make a prize claim on a winning ticket, which is why we are extending ticket expiry dates for any ticket that would have expired beginning March 17, 2020.
You will now have 18 months from the date of your ticket’s draw or an additional six months beyond the expiration date printed on the back of a Zing scratch ticket to make a prize claim. Please note this applies to draw-based games and SPORT SELECT tickets that would have expired between March 17 and September 17, 2020. For Zing scratch games, the extension applies to tickets that would expire between March 30 and September 30, 2020. The Zing tickets this applies to are listed here. All other tickets will expire one year from the draw date or on the listed expiry date.
If you don’t feel comfortable claiming a prize at this time, simply sign the back of your ticket and keep it in a safe place until you do. We support you in taking whatever steps are appropriate to keep yourself, your loved ones, and your community safer.
Who can I contact for more information?
At this time, Customer Care remains available to answer your questions about games, prizes and other general lottery information.
You can contact Customer Care by calling 1-800-665-3313. Call hours to Customer Care are 7:30 a.m. to 4:30 p.m. We are experiencing longer than normal hold times and we ask for your patience during this time.
Many of the common questions you may have about the COVID-19 pandemic and lottery games in our region are addressed above. We also encourage you to use the menus at the top of this page for more detailed information on Sask Lotteries, Frequently Asked Questions, winning numbers and the Lottery Manager app for Apple and Android.