How To Claim
UPDATE REGARDING TICKET EXPIRY
In recognition that the measures being put in place to help slow the spread of COVID-19 may have affected your ability to make a prize claim on a winning ticket, we are extending ticket expiry dates for any ticket that would have expired beginning March 17, 2020.
You will now have 18 months from the date of your ticket’s draw or an additional six months beyond the expiration date printed on the back of a Zing scratch ticket to make a prize claim. Please note this applies to draw-based games and SPORT SELECT tickets that would have expired between March 17 and September 17, 2020. For Zing scratch games, the extension applies to tickets that would have expired between March 31 and September 30, 2020. All other tickets will expire one year from the draw date or on the listed expiry date.
If you don’t feel comfortable claiming a prize at this time, simply sign the back of your ticket and keep it in a safe place until you do. We support you in taking whatever steps are appropriate to keep yourself, your loved ones, and your community safer.
Due to the COVID-19 pandemic, the lottery prize offices in Saskatoon and Regina are temporarily closed to the public.
If you have won a prize, you can still claim it either at a participating lottery retailer or by mail. If you have any questions about how to claim a prize, contact Customer Care at 1-800-665-3313 between 7:30 am and 4:30 pm CT Monday to Friday.
If you are at greater risk of COVID-19 infection, or if you are showing symptoms, please use the mail-in claim method, regardless of your prize amount.
How to claim your prize:
Make sure that your ticket is signed and complete the Claim Form on the back.
|Prizes||At Retail||By Mail||Additional Information|
|Up to $100*||✔||✔||Prizes up to $100 are automatically validated when scanned by a lottery terminal, and retailers are required to pay these prizes, or to make arrangements to do so.|
|Over $100 to $1,000**||✔||✔||Ask the retailer if they have available cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation, and direct you to claim your prize at another retailer or by mail.*|
|$1,001 to $9,999.99||✔||Call 1-800-665-3313 for instructions.|
|$10,000 and over||✔||Call 1-800-665-3313 for instructions.|
*Stores or franchises may choose not to redeem prizes of over $100 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.
Claiming By Mail:
All prizes can be claimed by mailing tickets to:
Western Canada Lottery Corporation
10th Floor, 125 Garry Street,
Note: To process larger prizes during this period, we may need to connect with you remotely to complete necessary interviews and paperwork.
The process for claiming a prize remotely will be explained to you thoroughly during the prize payout process. We appreciate your patience during this time.
Due to the increased volume of mail-in claims, there may be delays in processing. Please be patient.
Things to remember if you're claiming a prize by mail:
- Make sure you call Customer Care at 1-800-665-3313 during normal business
hours (7:30 am to 4:30 pm) Monday to Friday before sending in any claim worth more than $1,000.
- Please clearly print your legal name, address and daytime telephone number on the Claim Form on the back of the ticket.
- All risks of sending tickets through the mail remain with the player. You can take a scan or photocopy for your records, but the original ticket is required for claim.
- Depending on the amount won, a copy of your identification may be required.