How To Claim
UPDATE REGARDING TICKET EXPIRY
As a result of the COVID-19 pandemic, the expiration date of certain lottery tickets was extended by six months.
This extension only applies to draw-based games and SPORT SELECT tickets that would have expired between March 17 and September 17, 2020. For Zing scratch games, the extension applies to tickets that would have expired between March 31 and September 30, 2020. The Zing tickets this applies to are listed .
All other tickets will expire one year from the draw date or on the listed expiry date.
If you don’t feel comfortable claiming a prize at this time, simply sign the back of your ticket and keep it in a safe place until you do. We support you in taking whatever steps are appropriate to keep yourself, your loved ones, and your community safer.
The Sask Lotteries Prize Payout Offices in Saskatoon and Regina are currently open by appointment only.
If you wish to claim your prize at the offices, please contact 306-975-0831 (Saskatoon) or 306-780-9355 (Regina) between 8:30 a.m. and 3 p.m. Monday to Friday to make an appointment. When you call to make your appointment, you will be asked a series of questions, so please have your ticket ready.
Please note that prizes will not be paid during your appointment, but will be mailed out a later date. Also at this time, both offices are only accepting appointments for claims by Saskatchewan residents.
Other ways to claim:
- Prizes up to and including $1000 can still be claimed at lottery retailers offering the service. Check with the retailer to ensure they have sufficient cash to pay the prize.
- Winners of prizes over $1000 can continue to mail their tickets in form claim.
How to claim your prize:
Make sure that your ticket is signed and complete the Claim Form on the back.
|Prizes||At Retail||By Mail||Prize Payout Office||Additional Information|
|Up to $100*||✔||✔||Prizes up to $100 are automatically validated when scanned by a lottery terminal, and retailers are required to pay these prizes, or to make arrangements to do so.|
|Over $100 to $1,000**||✔||✔||Ask the retailer if they have available cash to pay your prize. Lottery retailers are not obligated to pay prizes over $100. If a ticket wins $100.01 or more, the retailer can cancel the validation, and direct you to claim your prize at another retailer or by mail.*|
|$1,001 to $9,999.99||✔||✔||Call your nearest prize office for instructions. You may also call Customer Care at 1-800-665-3313 for more information.|
|$10,000 and over||✔||✔||Call your nearest prize office for instructions. You may also call Customer Care at 1-800-665-3313 for more information.|
*Stores or franchises may choose not to redeem prizes of over $100 for a variety of reasons, which may include security concerns about keeping large amounts of cash on the premises. Lottery retailers are independent businesses, and we respect their right to make such decisions.
Claiming By Mail:
All prizes can be claimed by mailing tickets to:
Western Canada Lottery Corporation
10th Floor, 125 Garry Street,
Note: To process larger prizes during this period, we may need to connect with you remotely to complete necessary interviews and paperwork.
The process for claiming a prize remotely will be explained to you thoroughly during the prize payout process. We appreciate your patience during this time.
Due to the increased volume of mail-in claims, there may be delays in processing. Please be patient.
Things to remember if you're claiming a prize by mail:
- Make sure you call Customer Care at 1-800-665-3313 during normal business
hours (7:30 am to 4:30 pm) Monday to Friday before sending in any claim worth more than $1,000.
- Please clearly print your legal name, address and daytime telephone number on the Claim Form on the back of the ticket.
- All risks of sending tickets through the mail remain with the player. You can take a scan or photocopy for your records, but the original ticket is required for claim.
- Depending on the amount won, a copy of your identification may be required.