Frequently Asked Questions
About the Games
How To Print
Q: What is Western Canada Lottery Corporation?
A: Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its members, the governments of Alberta, Saskatchewan and Manitoba. The Yukon Territory, the Northwest Territories and Nunavut participate as associate members.
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Q: What time do I have to purchase my ticket by for tonight’s draw?
A: The purchase cut-off time is 7:30 pm PT/8:30 pm MT/9:30 pm CT the evening of the draw for DAILY GRAND, LOTTO MAX, LOTTO 6/49, WESTERN 649, WESTERN MAX and PICK 3 tickets.
Q: Can I buy WCLC lottery products over the Internet?
A: This website is intended as an information resource for our players; it is not a transactional site. In Manitoba only, LOTTO MAX, LOTTO 6/49, WESTERN MAX and WESTERN 649 can be purchased online at PlayNow.com. Lottery players may also Play by Subscription to never miss a draw.
Q: Should I print my name on my tickets after I buy them?
A: Yes. Printing your legal name on the ticket ensures that no one else can claim any major prize if the ticket is lost or stolen. This also makes it easier when you take your tickets to be checked, as lottery retailers cannot validate tickets without the customer’s name printed on the ticket.
Q: Can I play WCLC's games if I live outside the Prairies or Territories?
A: No. The five lottery regions in Canada do not sell lottery tickets outside their respective borders. Visitors can, of course, purchase tickets when visiting another lottery region, but they must claim all prizes through that region. Most lottery tickets include the name and address of the selling region on the back of the ticket.
Q: I bought a LOTTO 6/49 ticket from another lottery region. When I try to cash them here, the terminals won't validate them. Why?
A: DAILY GRAND, LOTTO 6/49 and LOTTO MAX are national lottery games and are played in the five different regions across Canada. Each region maintains its own computer system, so Ticket Terminals can only verify tickets purchased in their own region. To claim a prize on a ticket purchased elsewhere, you can either return to the region where you bought the ticket, or you can mail it to the address on the back of the ticket. Make sure your name and return address are clearly printed in the Claim Form.
Checking and Protecting Your Tickets
Q: How can I check my lottery ticket?
A: There are several ways to check your tickets. It doesn't take long to check your Selections, and this way you will know if you have won a prize and how much that prize is.
- Compare your numbers to the winning numbers on our website.
- Sign up for our MVP Service and have DAILY GRAND, LOTTO MAX, WESTERN MAX, LOTTO 6/49 and WESTERN 649 winning numbers emailed to you.
- Use the self-serve Ticket Checkers at Lottery Retailers.
- Use the ticket checker feature on the WCLC Lottery Manager App.
- Check the winning numbers printed and posted at lottery retailers.
- Call the Winning Numbers Lines for the most recent numbers.
- Edmonton (780) 459-5100
- Calgary (403) 275-8101
- Regina (306) 525-0591
- Saskatoon (306) 244-1780
- Winnipeg (204) 780-5825
If you purchased your tickets in Manitoba through PlayNow.com, you will receive a courtesy email notification if you have won a prize.
Q. What should I do if I discover a prize worth more than $1,000 in the evening or on the weekend, when prize offices are closed? How can I protect my ticket?
A: If you haven’t already, print your legal name, address and daytime telephone number on the back of your winning ticket. This prevents anyone else from claiming the prize, as all players who claim a prize through a Prize Payout Office must present identification. Any changes to the information on the back of the ticket have to be investigated before the prize can be paid.
Also make sure any large winning tickets are kept in a safe place until you can collect the prize. To make prize claim arrangements, call Customer Care at 1-800-665-3313 during regular business hours, Monday through Friday.
Q: What do I do if I have a problem checking my ticket at the store?
A: If you experience any difficulty while checking your tickets, or have any concerns about a lottery retailer, you can contact us via email or by phone at 1-800-665-3313, and follow the directions to speak with Customer Care. We are available Monday to Friday during regular business hours. Please have ready as much detail about the incident as possible.
Q. When I check the winning numbers on the website, it just shows the province where the prize was won. Why don’t you show the specific location?
A. In WCLC’s jurisdiction, prize wins are listed by province (Manitoba, Saskatchewan, Alberta) or Territory (Nunavut, Yukon, Northwest Territories) when the winning ticket was sold outside of a major city. When it is sold within a major city, (Winnipeg, Regina, Saskatoon, Edmonton, Calgary, Yellowknife, and Whitehorse) then we list the city name. If there is more than one winning ticket purchased in any location, the number of winning tickets appears beside that location (ie. Edmonton *2*).
Because verifying the Retail location is part of the security procedure we use to confirm that a ticket presented is indeed a winning ticket, more specific information about where a winning ticket is sold cannot be released until the prize is claimed.
Claiming a Prize
Q: I’ve won a prize – how can I claim my money?
A: Congratulations! For claim instructions, please call Customer Care at 1-800-665-3313 during regular business hours, Monday to Friday. More prize claim information can also be found here: Claiming a Prize
If you purchased your tickets in Manitoba through PlayNow.com, you will receive an email notification with instructions on how to claim your prize.
Q: If I win a major prize, do I need to have my picture taken?
A: Yes. Under WCLC Rules and Regulations, the Corporation has no obligation to pay a prize unless the winner gives WCLC the right to publish the winner's name, city or town of residence and recent photograph. Names and photographs of major lottery winners are publicized to protect the integrity of the games – it verifies that prizes are won and shows that winners come from every walk of life.
Q: I purchased a ticket while visiting the Prairies and Territories. How do I claim my prize?
A: You can claim your prize by mailing your ticket to:
Western Canada Lottery Corporation, Prize Payout
10th Floor, 125 Garry Street
Be sure to clearly print your legal name, address and a daytime phone number of the back of any tickets you are sending. Depending on the amount won, you may wish to send your ticket by registered mail. A winner's interview and photo are required for all claims of $10,000 or more.
Q: Are lottery winnings taxable?
A: No. All cash and merchandise prizes paid by WCLC are tax-free within Canada. However, prizes with an annuity option may have tax implications if the annuity is selected.
Q: I found a LOTTO 6/49 ticket in my junk drawer that is over a year old. Can I still claim a prize?
A: No. All lottery tickets have specific expiry dates and no prizes can be paid after that time.
DAILY GRAND, LOTTO MAX, LOTTO 6/49, WESTERN 649, WESTERN MAX, POKER LOTTO, EXTRA, KENO and PICK 3 tickets expire one year from the draw date.
SPORT SELECT ticket holders have one year from the date the last selected game was played to claim any prizes.
SCRATCH 'N WIN tickets have an expiry date printed on the back of the ticket.
Q: What happens with lottery prize money that is not claimed?
A: Unclaimed prizes on national games are returned to players through guaranteed Jackpots and Bonus
draws. Unclaimed prizes on regional games are returned to the member provinces and territories as revenue.
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Where Does the Money Go?
Q: Where does the money go?
A: Of every dollar spent on tickets, approximately 52.1 percent goes back to players in the form of prizes. Lottery retail commissions are approximately 7.0 percent of sales. Western Canada Lottery Corporation operating expenses are approximately 6.8 percent of sales with ticket printing accounting for an additional 1.0 percent. The remaining 33.1 percent is revenue returned to WCLC's members - the governments of Alberta, Saskatchewan and Manitoba and associate members Yukon Territory, the Northwest Territories and Nunavut.
Revenue is based on sales from each member province or territory. Each provincial and territorial government establishes its own priorities for disbursement of lottery funds.
Q: My LOTTO 6/49 ticket does not show a ‘bonus’ number.
A: A bonus number is drawn in addition to the game’s main winning numbers for LOTTO 6/49, LOTTO MAX, WESTERN 649 and WESTERN MAX, and it does not appear on your ticket. Several prize categories pay prizes when you match the bonus number - read the game pages for details.
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Q: Do you have a form for lottery groups?
A: Yes. WCLC provides a Group Buying Agreement (GBA) as a way to help lottery groups coordinate who is participating. You can find an electronic copy of the GBA on the Forms & Publications page. Your group can also create its own form. For more details, visit Group Play.
Such a form will not eliminate all risks of dispute, but it certainly may reduce them.
Q: Does WCLC require a copy of our Group Buying Agreement?
A: No. Unless a group is claiming a lottery prize from a Prize Payout Office, the GBA is for the group's own records and does not have to be registered with WCLC.
Q: What name or names should we print on the back of our group tickets?
A: We suggest that the group Trustee (administrator) print or legibly sign his or her name on the back of the ticket after purchase and then write the words “In Trust” after the name. This indicates the ticket is a group ticket.
Q: When I have our group’s tickets checked at Retail, what do I get back from the Retailer to show my group members?
A: Any winning tickets that the retailer pays a prize on are handled under a ‘Tear & Return’ policy. Therefore, we suggest groups provide photocopies of their tickets (with the bar code blacked out) to give to each member prior to the draw. However, all non-winning tickets and Validation Slips are to be returned to the player in one piece.
Q: If our lottery group does win a major prize, how are the cheques distributed?
A: For any winning ticket, only one prize cheque can be issued - to a maximum of two people. If there are multiple holders of a winning ticket – as with a group win - WCLC pays the complete prize to the individual designated by the group as its Trustee. The Trustee would then disburse it to the remainder of the group.
Annuity - An annuity is a type of long-term investment.
Selection - A selection is one line of lottery numbers.
Board - A Board is found on a Selection Slip and contains a range of numbers for you to select for that game.
Quick Pick - A Quick Pick is a selection of numbers generated by the Ticket Terminal.
Jurisdiction –WCLC’s jurisdiction includes the three Prairie Provinces and three Territories. The other four Canadian lottery jurisdictions are BC, Ontario, Quebec and Atlantic Canada.
National game – National games like DAILY GRAND, LOTTO MAX and LOTTO 6/49 are games that all five lottery jurisdictions participate in. Keep in mind, each jurisdiction has its own computer system and is responsible for paying prizes on tickets recorded in their system.
Regional game – Regional games are only available for play in the Prairies and Territories. This includes POKER LOTTO, WESTERN 649, WESTERN MAX, PICK 3, EXTRA, SPORT SELECT and SCRATCH 'N WIN.
Pari-mutuel share - A pari-mutuel share is a calculation where the total monies allocated to a prize category are divided by the total number of winners in that category.
Group Buying Agreement – A form WCLC provides as a convenience for players participating in a lottery group. Refer to Group Play for more information.
Q: I received an email/letter/phone call from Western Canada Lottery Corporation (WCLC) saying that my name was selected and I won a lottery prize. I can claim the prize if I send the necessary payment for the taxes and/or service charges associated with the prize. Is this legitimate?
A: The notification you received was not from WCLC and we can assure you that you have not won a prize from WCLC. We do not charge taxes or service fees on any of our games. To win a prize on our games players must first purchase a ticket while in our jurisdiction.
A number of these solicitations (scams) unfortunately occur from time to time and they often use logos or names of WCLC and other companies. Please do not – under any circumstances – provide funds or personal information to the person who contacted you. Ignore the request!
WCLC has forwarded information regarding various scams to local authorities and to Canadian Anti-Fraud Centre, a fraud task force comprised of members of several Canadian police organizations, including the Royal Canadian Mounted Police.
If you called the number on the letter and have spoken with someone or sent money, you may wish to contact the Canadian Anti-Fraud Centre. They can be contacted at 1-888-495-8501 (within Canada and the United States), at 705-495-8501 (if overseas) or through their website e-mail, firstname.lastname@example.org. The phone lines can be busy, so please leave a message and someone will return your call. You may also wish to contact your local authorities.
Please note: Subscription players and PlayNow.com purchasers in Manitoba may receive notifications of wins (by telephone or mail for a Subscription, or by email for wins associated with PlayNow.com). You must already be registered with either Subscription or PlayNow to win.
If you're a Subscriber, you can call WCLC Subscription Services at 1-800-665-3313. If you are a Manitoba PlayNow.com player, you can log into your PlayNow account or contact PlayNow Customer Support to verify the win.
About the Games:
Draws and Jackpots
Q: What time are the draws held?
A: All draws take place shortly after the ticket purchase cut-off time of 7:30 pm PT/8:30 pm MT/9:30 pm CT the evening of the draw.
Q: Where do the draws take place?
A: Draws for national games like DAILY GRAND, LOTTO 6/49 and LOTTO MAX take place in a secure location in Toronto, Ontario, and are conducted by Interprovincial Lottery Corporation (ILC) under the management of its members, the five Canadian lottery regions.
Draws for regional games - including WESTERN 649, WESTERN MAX and PICK 3 - are conducted by WCLC in Winnipeg, Manitoba.
Q: How do the draws for regional games like WESTERN 649 work?A: Draws for WCLC’s regional games – WESTERN 649, WESTERN MAX, EXTRA and PICK 3 - are done on stand-alone computerized draw machines, and stringent controls and security measures are in place for each regional game draw.
Two computerized draw machines are available for each draw, and they are located in a secure location that is monitored by video surveillance 24 hours a day. An external Auditor, who oversees the draw, selects which draw machine is to be used for any given draw. Security personnel attend each draw, and all draws are videotaped using an automated time-date stamp.
The computerized draw machines' Random Number Generators were initially tested by two independent laboratories to ensure the randomness of their number selection. Draw software was also tested independently and certified as accurate. Independent testing of randomness and software continues from time to time, and it is mandatory when regional games are added or removed, or significant changes are made to existing games.
Q: When the Jackpot is big, why not offer several smaller prizes?
A: While most players would be happy to win a $1 million or $2 million jackpot, our research has shown that the majority of players prefer to purchase lottery tickets for a chance to win a larger, “life-changing” jackpot.
Bigger jackpots also generate excitement and lead to group play and more tickets sold. Because of this, large jackpots often go to multiple winners, who each receive a more moderate prize.
Q: Your advertisting indicates LOTTO 6/49 jackpots start at $5 million, but your jackpot ads still show "estimated". Which is correct?
A: Jackpots on LOTTO 6/49 will start at a minimum of $5 million, however jackpots are always advertised as estimates because they could be higher. For jackpots above $5 million, it's estimated because fluctuations in sales or variations in the number of winners in lower categories can impact the amount available for the jackpot category.
Q: What is the Grand Number?
A: The Grand Number (GN) is the sixth number chosen on DAILY GRAND. Unlike the first five numbers, the Grand number is selected from seven possible numbers, 1 – 7, and is used to add more prize categories to the prize structure.
The Grand number can be used to win a prize even if the player hasn’t matched any main numbers and can also be used if matched with 1, 2, 3, 4 and 5 main numbers.
Q: Is the Grand Number the same as the Bonus number on LOTTO 6/49 or LOTTO MAX?
A: No. The Grand Number is selected from a separate range of numbers than the first five main numbers.
Think of it as choosing cards from two decks – you draw five cards from the first deck, without replacing any cards as you draw. Then you draw one more card from a second, smaller deck. For other games, the bonus number is an additional number drawn from the same deck, using only the numbers that haven't been drawn yet.
Q: Can the Grand number be used in place of one of the five main numbers?
A: No, Grand Number cannot be used in place of one of the five main numbers to win a prize.
Q: Why doesn’t the top prize grow when it’s not won?
A: DAILY GRAND offers a “set” top prize - $1,000 a day for life, or a single payment of $7 million. All the other prizes on the game are also set.
Q: What happens if more than one selection wins the top or second prize on a draw?
A: If there is more than one winner for either the top prize or secondary top prize, the winners will split the lump sum payment of $7 million for the top prize category and $500,000 for the second prize category.
Q: How long do the annuity payments last on the top two prize categories?
A: The annuity prizes on DAILY GRAND are intended as a true “for life” prizes, meaning they last for the life of the winner. There is no set maximum on the length of the payments, but there is a minimum of 20 years for annuity payments.
Q: Do winners have to pay tax on their winnings?
A: Lottery prizes are tax-free in Canada, but there are tax implications if a DAILY GRAND winner chooses the annuity option. Annuity payments include an additional amount to help offset tax amounts. This amount will be based on based on tax rates at the time of the claim. See the DAILY GRAND Game Conditions for more details.
Q: What if the winner chooses the annuity and dies shortly thereafter?
A: If the winner passes away within 20 years, the winner’s beneficiary would have the option to receive either the remaining annuity payments in the same amount and frequency for the balance of the 20-year term or the commuted value of the remainder of the annuity (i.e. value of the balance of the 20-year term) as a lump sum. If the winner has multiple beneficiaries, the commuted value will be paid as a lump sum and divided among the beneficiaries. However, if the winner passes away after more than 20 years, the annuity is complete and no further payments are made.
Q: Can the winner give the annuity prize to someone else or sell it?
A: No. The winner can initially choose a beneficiary who will receive the balance of the prize if the winner passes away within the first 20 years of the annuity.
Q: If a winner chooses the annuity option, how often will they receive payments?
A: Winners in the top prize category who select the annuity option will receive an initial payment for the first 10 weeks while the annuity is set up. The determination of the frequency of payments is at Interprovincial Lottery Corporation’s discretion and will be made in consultation with the annuity provider when chosen.
Q: How do I win on WESTERN MAX?
A: To win or share the $2 million jackpot for the main draw, one of your selections must exactly match all seven main winning numbers drawn for the eligible draw date. There are also subsidiary prizes to be won for matching as few as three of the winning main draw numbers on one line of your ticket. To win or share one of the additional $1 million prizes, you must exactly match all seven numbers from one of the seven additional sets of winning numbers. There are no subsidiary prizes.
Q: Why don't WESTERN MAX jackpots increase when the top prize or some of the additional $1 million prizes aren't won?
A: Because it's only available within the Prairie Provinces and Territories, WESTERN MAX has about 15% of the player base of the national lottery games like LOTTO MAX and LOTTO 6/49. The game was therefore designed to offer the same jackpot amount to players on every draw. If WESTERN MAX had been designed with rolling jackpots, those jackpots would have started at a much lower level. With WESTERN MAX's current structure, a $2 million jackpot and seven $1 million prizes will always be available, whether or not some or all of them were won the week before. The weeks when the jackpots are not won essentially pay for subsequent prizes when there is a winner.
Q: What is the minimum prize I can win playing LOTTO 6/49?
A: The minimum prize on LOTTO 6/49 is a Free Play by matching two main numbers on one line.
Q: I purchased a seven-number combination on LOTTO 6/49, which cost $21, but why does my ticket only show one set of numbers?
A: Your ticket will only show seven numbers, but the computer uses those seven numbers to arrange all possible six-number selections, so in fact, seven Selections are registered in the Central Computer System.
For example, if you choose 1, 2, 3, 4, 5, 6, 7; your seven selections are:
You can find more information about Combo Play here!
Q: I received a LOTTO 6/49 and WESTERN 649 Quick Pick with the same numbers. How is this possible?
A: It sounds like you received a Play Both. This option allows players to play the same selections for both LOTTO 6/49 and WESTERN 649, excluding the Guaranteed Prize Draw Selection for LOTTO 6/49. Play Both costs $4 per play and is available by marking the Play Both box on the Selection Slip or by asking for a Play Both Quick Pick. Play Both is also available on LOTTO MAX and WESTERN MAX.
Q: How does the Guaranteed $1 Million Prize Draw Selection work?
A: For every $3 LOTTO 6/49 Selection on your ticket, you will also receive a 10-digit Selection for the Guaranteed $1 million Prize Draw. Guaranteed $1 Million Prize Draw selections will appear as a range and each selection is a separate chance to win. For example, a ticket with five boards played will show the Guaranteed Prize Draw selection as 12345678-01 to 12345678-05.
One winning selection will then be drawn only from those issued to guarantee there is a single winning ticket for each draw. The Guaranteed $1 Million Prize selection is drawn separately from the main LOTTO 6/49 draw.
Q: Why is the Guaranteed Prize Draw number set up this way?
A: Each Guaranteed Prize Draw selection includes an 8-digit number followed by a 2-digit trailer (22345678-01). The 8-digit number is unique to that ticket.
- the FIRST DIGIT identifies the region where the ticket was sold (all WCLC selections begin with a 2 or 3), and
- the LAST TWO DIGITS identify the number of selections purchased on a ticket. So a customer who purchases a single LOTTO 6/49 selection will always have a Guaranteed Prize Draw number ending in "01." If the ticket contains multiple selections, the player receives multiple Guaranteed Prize Draw selections - the first eight digits are the same for all entries on that ticket; the two-digit number following the hyphen starts at 01, and increases by one for each additional selection. For example, a ticket with three LOTTO 6/49 selections will have three Guaranteed Prize Draw selections with the same first eight digits, and last two digits will range from 01 to 03.
The format ensures that each Guaranteed Prize Draw selection issued is unique.
Q: Can there be two tickets with the same ‘Guaranteed Prize Draw’ selection?
A: No. Guaranteed Prize Draw selections are unique, so no two tickets can share the same number.
Q: You say that the Guaranteed Prize Draw selections are unique. So why does my selection always start with a 2 or a 3?
A: The Guaranteed Prize Draw number is set up in such a way that the first digit identifies the region where the ticket was sold. All WCLC selections will begin with a 2 or 3, indicating that the ticket was purchased within Alberta, Saskatchewan, Manitoba or the Territories. No two Guaranteed Prize Draw selections are the same for any given draw.
Q: When I buy one LOTTO 6/49 selection, my Guaranteed Prize Draw Selection always end in “01”. Why?
A: The last two digits of the Guaranteed Prize Draw number identify the number of selections purchased on a ticket. For example, a customer who purchases a single LOTTO 6/49 selection on a ticket always has a Guaranteed Prize Draw number ending in "01." If the ticket contains multiple selections, the player receives multiple Guaranteed Prize Draw entries. So a ticket with three LOTTO 6/49 selections will have three Guaranteed Prize Draw selections with the same first eight digits, and last two digits will range from 01 to 03.
Q: How do you win on the Guaranteed $1 Million Prize Draw?
A: To win, your number must exactly match the winning number drawn. There are no subsidiary prizes.
Q: I matched five main numbers on WESTERN 649. How much did I win?
A: WESTERN 649 prizes are set, so the prize for matching five main numbers (not including the bonus number) is always $500. You can view the complete WESTERN 649 prize structure on the WESTERN 649 Game page.
Q: What happens when there are MAXMILLIONS draws? Do I have to check my tickets differently?
A: Whether or not there are MAXMILLIONS draws, Ticket Terminals and self-serve Ticket Checkers will show any prizes a LOTTO MAX ticket may have won – whether on the main winning numbers, MAXMILLIONS winning numbers, or even on an EXTRA number ‘entered’ on that ticket.
However, after draws when MAXMILLIONS draws are held, when checking your ticket manually by comparing your selections to the winning numbers, you will have to keep in mind that there are more winning numbers to check. After comparing your selections to the main winning number to see if you’ve won the main jackpot (for matching all seven Main Draw winning numbers on one line) or a subsidiary prize (for matching between three main numbers and six main numbers and the Bonus on one line), you will also have to check each of your selections against each set of MAXMILLIONS numbers. If one of your selections exactly matches all seven numbers of one set of MAXMILLIONS numbers, you win or share the $1 Million prize; there are no subsidiary prizes for MAXMILLIONS draws.
Q: My number matched four numbers on one line of the MAXMILLIONS numbers. Why didn’t I win?
A: On MAXMILLIONS numbers, players can only win by exactly matching an entire number drawn. There are no subsidiary prizes for matching less than all seven numbers.
Q: What happens when a LOTTO MAX Jackpot or MAXMILLIONS prizes aren’t won?
A: Like with LOTTO 6/49, any LOTTO MAX jackpot amount not won carries over and is added to the Jackpot amount generated by sales for the next draw. The difference, however, is that the LOTTO MAX Jackpot stops growing when it reaches $60 million, and any additional 7/7 funding creates multiple $1 million prizes (MAXMILLIONS). MAXMILLIONS prizes generated by sales not won are added to those available for the next draw. However, please note that the rollover does not take into account any guarantee which the ILC may have given as to the jackpot or MAXMILLIONS.
POKER LOTTOQ: Can I select my own cards for my POKER LOTTO ticket?
A: No. POKER LOTTO tickets are available by quick pick only. The cards that appear on each ticket are generated at random, like quick picks for other lottery games.
Q: What happens if more than one person wins the nightly draw top prize?
A: If there are three or fewer winning tickets matching 5/5 on a nightly draw, each winner receives $100,000. However, if there are more than three 5/5 winning tickets on a draw, each ticket will be entitled to an equal share of $300,000. For example, if there are four winners, each one would be entitled to $75,000.
Q: Can I win more than once on the same hand on either the instant win component or the nightly draw?
A: No. However, you can win once on the instant win game and once on the nightly draw component. The instant win and nightly draw are two separate chances to win.
Q: Do I have to know how to play poker to play this game?
A: No. If you understand poker, you’ll see if your hand is an instant winner, however all instant wins will be displayed on the screen and the prize won will be printed on the ticket.
Q: How is the nightly draw conducted?
A: POKER LOTTO draws are conducted by a computerized draw machine that uses a random number generator.
Q: How do I win on the nightly draw?
A: A POKER LOTTO hand wins a prize on the nightly draw if it exactly matches (in rank and suit) 2, 3, 4 or all five of the five cards in the winning hand drawn from a deck of 52 cards – regardless of the order or position the card(s) appear on the ticket.
Q: What is a “replacement” ticket?
A: When you redeem an instant prize before the nightly draw, a replacement ticket will automatically print from the ticket terminal. The replacement ticket is now the valid ticket for any prizes won on the nightly draw.
Q: My POKER LOTTO ticket didn’t print properly and the retailer gave me a ticket that says ‘REISSUE’. Is this still a valid ticket?
A: Yes, your ticket is still valid for the nightly draw and any instant prize you may have won. A reissued ticket replaces a POKER LOTTO ticket that misprinted or did not print at the time of purchase. The reissued ticket will have the same hand (or hands) that appeared on the original ticket and Customer Display Unit.
Q: Can I claim instant prizes before the draw takes place?
A: Yes. You have the option to claim any instant prize up to $1,000 right away, provided the retailer has enough cash to pay the prize. Once an instant prize is paid, you will receive a replacement ticket.
Q: Do I have to claim the instant prize at the time of purchase?
A: No. You can wait until after the nightly draw to claim an instant prize. As with all lottery tickets, you have one year from the draw date to claim a prize.
Q: What does Pay Before You Play mean?
A: POKER LOTTO features an instant win component, requiring you to pay for a POKER LOTTO ticket before the retailer can process the transaction. Once printed, a POKER LOTTO ticket cannot be cancelled.
Q: What happens if the Customer Display Unit (CDU) at a retail location isn’t working?
A: If you notice that the CDU isn’t working, please inform the retailer or contact our Customer Care department. POKER LOTTO sales will be disabled until it can be fixed, as players would not be able to see the Instant Win game being dealt.
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Q: Do I win anything if I match the first digit of EXTRA?
A: No. The EXTRA only pays for matching all 7 digits, or the last 1, 2, 3, 4, 5 or 6 digits, in the correct order. You can find the complete EXTRA prize structure here.
Q: I matched the last two EXTRA digits, but when I took it to the store, it didn’t register for a prize. Why?
A: In order for the EXTRA number to be eligible for a draw, the word “ENTERED” must appear above the EXTRA number. If it reads, “NOT ENTERED” you wouldn’t be eligible for any prize. You should also make sure the winning EXTRA number corresponds to the date on your ticket.
Play by Subscription
Q: Do I have the option to add EXTRA to Free Plays won on a Subscription?
Q: Why does a $0.00 value come up on the online order form when I click on “Play the Same?”
A: Your total and selections will not be displayed because this form is not connected to the game system. When you select Play Same Again, Subscription Services will process your Subscription with the same selections that you previously played. The cost of your Subscription will be dependent on the number of draws you select.
Q: Is Direct Deposit available for Subscription prize payments?
A: Yes. For instructions on how to get this set up, please call Customer Care at 1-800-665-3313 during regular business hours, Monday to Friday.
Q: How do I pay for my Subscription?
A: Subscription orders must be paid in full prior to the Subscription being processed. Visa or MasterCard are accepted for all order types; cheque or money order are accepted for mail orders. Debit cards, including Visa or MasterCard Debit cards, are not accepted for payment.
If you wish to pay for a Subscription with a credit card, you may want to confirm with your card provider what, if any, additional fees may apply to a lottery Subscription purchase. Some card providers (banks, credit unions, etc.) use a “cash advance” code for lottery purchases. WCLC does not set these codes, and the additional fees go to the card provider. Some consumers have successfully argued to have these additional charges removed – but this is something that must be negotiated between you and your credit card provider.
Q: When and how do I get my prizes, and what happens if I win the jackpot?
A: Any prizes won totaling $50 and up to $1,000 are mailed to you within a few business days of the draw. If your prize is less than $50, Subscription Services will wait for the prize to accumulate to $50, and then send a cheque. If you have chosen Direct Deposit, your winnings between $2 and $1,000 are deposited on the first business day following the draw. For any prizes over $1,000, you will be contacted by WCLC.
All Free Plays won will accumulate until the end of the Subscription. At the end of the Subscription a new set of Quick Pick numbers are generated for the number of draws on which you have won Free Plays. (Example: if at the end of the Subscription you have won 24 Free Plays, you will get a Quick Pick set of numbers entered for 24 consecutive draws.)
Winners Certificates are mailed to subscribers when their Subscription has expired. It is a detailed breakdown of the prizes that were won over the duration of the Subscription.
Q: How long does it take to get a Subscription?
A: Please allow four to six weeks for processing. Your payment will not be processed until your Subscription has been processed.
Q: What name should go on the Subscription if playing by group? Can we have a group name?
A: Each group should appoint a group trustee. The name of the trustee should be the name on a group Subscription. A group name (up to 20 characters) can be added to the Subscription, however, the Subscription cannot be held in the group name.
Q: Can we change the trustee for a group Subscription?
A: Subscription Services should be advised of a change to a group’s trustee via email or letter. The letter should include the former trustee’s information, the new trustee’s information and both the former and new trustees’ signatures approving the change.
Q: Do I have to send you our Group Buying Agreement with my order?
A: No. A Group Buying Agreement should be kept by the trustee of the group for your records. However, the agreement may requested by the Prize Office should a large jackpot be won.
Q: If I go away for the winter can I have my winning cheques mailed to an alternate address?
A: No. If you have more than one address a good alternative would be to sign up for Direct Deposit.
Q: How will I know what numbers are on my Subscription?
A: Once the Subscription is processed, a Subscription Certificate is mailed to you, which will list all the numbers in play.
Q: I live in B.C, can I order a subscription through WCLC?
A: No. Subscriptions are only available to those who reside within Western Canada Lottery Corporation's jurisdiction, which consists of Alberta, Saskatchewan, Manitoba and the three Territories.
More Ways to Play
Q: Is there an option to purchase my WESTERN MAX, WESTERN 649, DAILY GRAND, LOTTO MAX and LOTTO 6/49 Quick Pick tickets all at the same time?
A: Yes! We offer several convenient packages for players to request tickets for their favourite games. Find out about the different Lotto Packs available.
Q: I received a LOTTO MAX and WESTERN MAX Quick Pick with the same numbers. How is this possible?
A: Play Both is a feature available to players who prefer to play the same numbers on both LOTTO 649 and WESTERN 649 and both LOTTO MAX and WESTERN MAX. It can be played using a Selection Slip by checking the Play Both box or when requesting a Quick Pick. Either way, a player ends up with the same Selections on both tickets.
If you do not want your tickets to be produced in this manner, you will have to fill out two different Selection Slips, one for each game you want to play. If you are purchasing your tickets by Quick Pick and do not wish to have the same numbers on both games be sure to advise the Retailer to NOT process the quick picks using the "Play Both" feature, to process the tickets separately.
Q: Why can't I pick three of the same numbers while choosing Box Play?
A: If all three numbers chosen are the same, there is only one possible outcome and therefore the selection can only be played using Straight Play. Box Play allows the player to play one 3-digit number in various combinations to win prizes.
SCRATCH 'N WIN
Q: On the back of all SCRATCH ‘N WIN tickets, there is the line that states “Numbers in the area marked “CNTL. NO.” cannot be used to win a prize.” What does this mean?
A: The “CNTL. NO” (Control Number) is a four-digit number concealed under the latex in one of the Play Areas on the front of the ticket. One of the ways a retailer can check to see if a ticket is a winner is to scan the barcode on the back of the ticket and manually enter the Control Number. Until a ticket is scratched, the retailer cannot complete the validation to determine whether or not a ticket has won a prize. Because the Control Number is related to the validation, these numbers are not part of the game and can’t be used to win a prize.
Q: Where can I find how many prizes are still available on a certain SCRATCH ‘N WIN ticket?
A: You can find what prizes of $100 or more are remaining on current SCRATCH ‘N WIN tickets here.
Q: Where can I find more information about SPORT SELECT?
A: Please visit the SPORT SELECT website at http://sportselect.wclc.com
Q. What are the benefits of MVP Service?
A: When you sign up for MVP Service, you can choose to receive emails letting you know the winning DAILY GRAND, LOTTO MAX and WESTERN MAX, and/or LOTTO 6/49 and WESTERN 649 numbers on the night of the draw, as well as alerts about the upcoming LOTTO MAX and LOTTO 6/49 jackpot amounts.
You also have the option of receiving email notifications about special offers and promotions.
Q. When I try to sign up for MVP Service, why do I see a message that says “email address is already in use"?
A: This message means that you or someone else in your household has already registered using that email address. Any email address can only be used to create one player profile. If two people usually share the same email, and both wish to create a player profile, one will have to use a different email address.
If you have forgotten the password for that email address by going to the Forgot Login section.
Q. Is the personal information I enter to register for MVP Service protected?
A: Yes. The MVP Service portion of our website is SSL Secured using 128-bit encryption. All information collected on the site is used for the purposes agreed to by the user, and the information collected will not be used for any other purposes, and WCLC does not share, sell or transfer personal information that it collects to unaffiliated third parties for their own marketing efforts.
Q. What's the difference between an HTML email and a Plaintext email?
A: Emails sent in HTML format can display images, graphics and links within the email, while text only emails contain unformatted text, with no images, graphics or links.
Q. What can I do if I no longer want to receive emails from MVP Service or if I’m going away for awhile on holidays?
A: If you wish to make changes to your account and stop receiving winning numbers, Jackpot Alerts and other notifications, simply login to your account and choose to edit your Email Preferences. For each game, uncheck the box beside Winning Numbers and set Jackpot Alerts to "No thanks", then click Save for your changes to take effect. When you want to start receiving alerts again, log back in and update your Email Preferences again.
If you no longer want to be registered, simply click on unsubscribe to delete your account.
How To Print
Q: How do I print the Winning Numbers?
A: To print the most recent numbers on the Home Page, click the blue Print button. A new window, containing a concise version of the page, will open. When you are finished printing, close the window.
For past Winning Numbers, first select the game, and then scroll to the bottom of the page and you'll see the print option.
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